Shipping Policy

Last Updated: October 26, 2023

Thank you for shopping at fashionverseonline.online, operated by Demel. We are committed to providing you with the best shopping experience, including a clear and efficient shipping process. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended during peak seasons or promotional periods. We appreciate your patience.

2. Shipping Methods & Delivery Estimates

We offer various shipping options to meet your needs. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

  • Standard Shipping: Estimated delivery within 5-10 business days after processing.
  • Expedited Shipping: Estimated delivery within 2-4 business days after processing.

Please be aware that these are estimates, and actual delivery times may vary due to factors outside of our control, such as carrier delays, customs procedures, or adverse weather conditions.

3. Shipping Costs

Shipping costs are calculated based on your order total and chosen shipping method.

  • Free Shipping: We offer free standard shipping on all orders over $50 (excluding taxes and discounts).
  • For orders under $50, standard shipping rates will apply and will be calculated at checkout.
  • Expedited shipping is available at an additional cost, regardless of order total.

4. International Shipping

Demel proudly offers international shipping to select regions, including the United States (US) and the European Union (EU).

  • Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
  • Delivery Times for International Orders: International delivery times can vary significantly depending on the destination and local customs processing. Estimates will be provided at checkout, but please allow for potential delays.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order’s journey directly on the carrier’s website.

6. Incorrect Address & Undeliverable Packages

It is the customer’s responsibility to ensure the shipping address is correct when placing an order. If an order is returned to us due to an incorrect or undeliverable address, you may be responsible for additional shipping charges to reship the package. If you notice an error in your shipping address, please contact us immediately at [email protected].

7. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the damaged item. We will work with the shipping carrier to resolve the issue promptly.

8. Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us:

Thank you for choosing fashionverseonline.online!